Maison Logistics Protocol

Shipping & White-Glove Delivery

Complimentary express courier service across all domestic and international destinations.

1. Packaging & Presentation

Every REO garment arrives nestled within our signature cedar presentation case, lined with acid-free archival tissue, a wooden contoured coat hanger, and a breathable canvas garment bag.

2. Shipping Rates & Delivery Timelines

Domestic White-Glove (DHL Express / BlueDart Air)Complimentary (24 - 48 Hours)

International Express Air (FedEx Priority)Complimentary over $250 ($35 under $250) (2 - 4 Days)

Same-Day Manhattan / London Concierge CourierAvailable upon appointment via Concierge Desk

3. Real-Time Tracking & Signature Confirmation

Once your garment allocation passes atelier inspection, an automated consignment notification with direct telemetry tracking URL will be transmitted via email and SMS. High-value pieces require recipient signature upon courier handover.

4. Duties & Taxes

All international shipments operate on a DDP (Delivered Duty Paid) basis where applicable. All import duties, VAT, and custom tariffs are settled directly by REO Maison prior to delivery.